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Phone lines closed 10 July from 10:45am to 12 noon

Due to staff training, our customer service centre phone lines will be closed today (Thursday 10 July) from 10:45am to 12 noon.

If your call is not urgent, please call us after 12 noon. You can also search this website to check whether your query can be answered online.

For council house repairs - in the event of an emergency - please call (01788) 533888.

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Tenant involvement

Consumer standards roles and responsibilities of Senior Officers

See the roles and responsibilities of our Senior Officers in housing

Have your say and make a difference

Our Offer of Engagement with Tenants, Information on Landlord Services, and the Provision of Performance Information to Tenants.

Housing Ombudsman Complaint Handling Code Self-Assessment

Our self-assessment on our compliance with the code

How to get involved

We want to make sure we provide services you value and which meet your needs

Tenant Satisfaction Measures

Results of the council's Tenant Satisfaction Measures 2023/24 survey.

Tenant newsletter

The Tenant newsletter is our way of keeping you connected, informed and involved.

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